Learner Guide-HLTAADV002 Support the rights and needs of clients PSP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

and frames CPCWHS1001 Prepare to work safely in the construction industry CPCCWHS2001 Apply WHS requirements

Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBDAT201 Collect and record data Group B BSBOPS202 Engage with customers Group C BSBOPS203 Deliver a service to customers Group C BSBTWK201 Work effectively with others Group C If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry Elective Units CPCCBL3016* Construct battered masonry walls and piers CPCCBL3017* Carry out tuck pointing and repointing to masonry CPCCST3017* Construct stone arches CPCCST3019* Lay stonemasonry stairs CPCCST3021* Restore stone work CPCCST3023 Apply drawing principles to stonemasonry CPCCST3024* Apply conservation principles and practices to heritage stonework CPCCST3025* Carry out basic stonemasonry demolition CPCCST2001* Prepare for stonemasonry construction process If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXECM001 Monitor and interpret online data analytics SIRXMKT002 Use social media to engage customers SIRXECM002 Prepare digital content SIRXCEG006 Provide online customer service If you require RPL Kits with comprehensive benchmarking

Learner Guide-HLTAADV002 Support the rights and needs of clients PSP aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce