Unit Knowledge Guide-BSBSMB404 Undertake small business planning PowerPoint aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXEBS003 Build and launch a small business website SITXEBS002 Develop

fillers and bleach MSFFF3001 Match and make up colours MSFFF3003 Apply plural component coatings MSFFF3004 Apply soft rubber techniques MSFFF3002 Set up

A compliant set of RTO policies and procedures to run Skills First courses

facilitate and review all aspects of case management CHCCSM004 Coordinate complex case requirements CHCCCS004 Assess co-existing needs If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBSMB404 Undertake small business planning PowerPoint aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner