Learner Resources-AURSAA001 Process customer complaints in an automotive workplace AUM Units of competency HLTWHS001 Participate

Units of competency HLTWHS001 Participate in workplace health and safety SISXCCS001 Provide quality service SISFFIT010 Deliver pre-choreographed or prescribed group exercise to music SISFFIT009 Deliver pre-choreographed or prescribed community fitness * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITTTSL013 Construct promotional international airfares SITTTSL014 Construct advanced international airfares SITTTSL012 Construct normal international airfares SITTTSL011 Source airfares for domestic flights * We can develop additional elective units that are not listed on request (Please contact us for further information)

repair and maintain costumes MSTCL2021 Use a sewing machine CUAWHS312 Apply work health and safety practices CUACOS304 Develop and apply knowledge of costume If you require RPL Kits with comprehensive benchmarking

use and maintain concreting plant

Learner Resources-AURSAA001 Process customer complaints in an automotive workplace AUM Units of competency HLTWHS001 ParticipateOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all