Client Contact Center Test (T3C) - Client Service & Sales & Collection morethan60 The Hogan Personality Inventory (HPI)

The Hogan Personality Inventory (HPI) is the industry standard for measures of normal personality

HDS and MVPI assessments

Interpersonal flexibility

analysis and interpretation of a 360 report with an expert (1 h per person)

and more than 150 organizations have put their trust in this approach

Client Contact Center Test (T3C) - Client Service & Sales & Collection morethan60 The Hogan Personality Inventory (HPI)Description This tool is a simulation designed mainly for entry level positions in customer service, sales and collections contact centres. Four categories of competencies are assessed: functional aspects (e. g., client oriented), personal aspects (e. g., ability to listen), sales aspects (e. g., negotiating skills) and results performance aspects (e. g., adaptability).